Privacy Policy

At 5 Lakes Heating & Air, your privacy matters to us. We're a small, family-run HVAC company based in Calhoun Falls, SC, and we treat your information with the same care we'd want for our own.

Information We Collect

When you use our website, we may collect the following information:

  • Your name, phone number, and email address when you fill out a contact form.
  • Service of interest and message details from your inquiry.
  • IP address (for spam prevention, security, and rate limiting only).
  • Submission timestamp to help us respond promptly.
  • General website usage data (through Google Analytics) to help us understand how visitors use our site and improve the experience.

How We Use Your Information

We only use your information for the following purposes:

  • To respond to your service requests and questions.
  • To follow up with you about scheduling or ongoing service.
  • To prevent spam and abuse (IP addresses are used solely for security and rate limiting).
  • To occasionally send helpful updates, such as seasonal maintenance reminders or service specials (if we start email campaigns in the future).

We will never sell or share your information with third parties.

How We Store Your Information

When you submit a contact form, your information is stored securely in our database and we receive an email notification. Here's how we protect your data:

  • Secure database storage: Your information is stored in a secure, industry-standard database (Supabase) with encryption.
  • Email notifications: We receive an email when you submit a form so we can respond quickly.
  • Data retention: We keep your information only as long as needed for business purposes (following up on your service request).
  • Access control: Only authorized personnel (the business owner) can access your information.

Security Measures

We take security seriously and use several measures to protect against spam, abuse, and unauthorized access:

  • Spam prevention: Automated honeypot fields and validation help filter out fake submissions.
  • Rate limiting: We limit how many form submissions can come from the same IP address to prevent abuse.
  • Encrypted transmission: All data sent through our forms is encrypted (HTTPS).
  • Secure hosting: Our website and database are hosted on industry-leading platforms with built-in security.

Cookies and Analytics

We use Google Analytics to help us understand how visitors find and use our site. This may involve cookies or similar technologies that track things like what pages are visited most often. This data is anonymous and never tied to your personal information.

You can choose to disable cookies in your browser settings if you prefer.

Your Rights

You are in control of your information. If you ever want to know what information we have about you, update it, or ask us to delete it, just reach out.

Updates to This Policy

From time to time, we may update this policy to reflect changes in how we operate or in privacy regulations. If we make changes, we'll update the date at the bottom of this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, you can contact us directly:

5 Lakes Heating & Air, LLC

Latimer Boat Ramp

Calhoun Falls, SC 29628

Phone: 864-731-5981

Email: justin@5lakeshvac.com

Last updated: October 2025