Our Guarantees & Warranties
Work you can count on. Protection you don't have to chase. Here's what you can expect when you hire 5 Lakes Heating & Air.
The 5 Lakes Promise
When you hire 5 Lakes, you're dealing with a small, local business — not a sales team or a corporate office. I'm Justin, and I’m the one who gives you the quote, oversees the work, and follows up if something’s not right. You won’t get passed around. If there’s a problem, you call me — and I’ll take care of it.
What We Guarantee
Workmanship Guarantee
We guarantee our labor for one full year on all new installations. If something fails because of how it was installed, we'll fix it — no charge, no hassle.
No-Surprise Pricing
You'll never get a mystery invoice from us. The quote we give is the price you pay — period.
Satisfaction Guarantee
If you're not happy with the work, we're not finished. We'll come back, make it right, and stand behind it.
Quick-Response Guarantee
If something breaks after we've been out, you won't be waiting weeks for a callback. You'll hear from Justin — not a front desk.
Manufacturer Warranties
Most new systems come with strong manufacturer warranties — often 10 years on parts when registered properly.
We'll help you:
- Handle the registration process
- Make sure you're fully covered
- Understand what the warranty includes
We install trusted brands like Mitsubishi, Generac, and Rheem — and we'll make sure your system is backed the right way.
What's Not Covered
There are a few common-sense exceptions we want to be upfront about. Our guarantees don't cover:
- Damage caused by misuse or neglect
- Issues from unapproved DIY repairs or third-party work
- Acts of God (like floods or lightning)
- Equipment failure unrelated to our installation or service
If you're ever unsure, just ask. We'll always be honest about what's covered — and what's not.
Why This Matters
"You don't need to chase a warranty when the person who did the work stands behind it."
This isn't a slogan — it's how we do business. We don't disappear after the job is done. If there's ever a problem, you'll get help from the person who actually knows your system.